FAQs

Find the common asked questions about LifeLite™ Products



What is the shelf life of the LifeLite PepperBall® Projectiles?

2 years

Is there an age restriction on the LifeLite™?

You must be 18 or older to purchase LifeLite™ or projectiles

Can a cartridge be taken out of the LifeLite before it is empty and then reinserted to bereused?

No

How many shots do you get with CO2 cartridge?

While it depends on firing pace and
temperature, you can expect to get 10-15 shots.

What do you do if a PepperBall® explodes in the barrel?

How do you clean it? – Does it ever need to be cleaned?

Is there a temperature range the LifeLite™ should be stored in?

20 degrees to 125 degrees Fahrenheit

What is the return policy

Please see our return policy

Is there a warranty policy

Yes, 1 year from date of purchase

Do we ship internationally?

No

How do I become a dealer?

At this point, we are only selling direct to the consumer. Please
contact us at sales@pepperball if you wish to discuss future partnership opportunities.

Do we ship to Alaska and/or Hawaii?

Not currently

Are there any states that you will not ship to? How do I know if LifeLite is legal for me or where I travel to?

Currently, we do not ship to CA, NY, and MA. We recommend researching your local regulations and the regulations of the areas you plan to travel with your LifeLite™.

How do I install the projectiles?

Open the ball plunger, drop five projectiles in the opening where you removed the ball plunger, and then replace the ball plunger.

How do install the air cartridge?

Unscrew the ram from the LifeLite™ unit; install gas cartridge skinny neck side first into the opening, re-install the ram.

When I move the safety, my laser does not turn on.

  • Open the battery cover and verify that you removed the white battery contact isolator
  • Make sure the white connector on the battery pack is plugged into the receptacle socket
  • Install new battery

When I push the flashlight button, the flashlight does not turn on.

  • Open the battery cover and verify that you removed the white battery contact isolator
  • Make sure the white connector on the battery pack is plugged into the receptacle socket
  • Install new battery

When I put the air cartridge in unit, nothing happens.

  • Did you put in a new gas cartridge?
  • Did you install projectiles?
  • Yes- Point the LifeLite™ in a safe direction; slide the safety forward and then push the trigger

When I push the trigger, nothing happens.

Did you install a new gas cartridge?

  • If yes- did you hear a noise?
  • If no- install a new gas cartridge, install projectiles, Point the LifeLite® in a safe direction; slide the safety forward and then push the trigger

When I screw in that gas cartridge ram, it will not screw in all the way.

You may have installed your gas cartridge upside down.

  • Unscrew the ram from the LifeLite® unit- remove the gas source and make sure the cartridge is not pierced and that the air cartridge is installed skinny neck side in the unit first.

I cannot get the unused gas cartridge out of the unit.

Point the LifeLite® in a safe direction; slide the safety forward and then press the trigger. The cartridge will release, then slide the safety to the close position.

What is the difference between the purple and red projectiles?

  • The Purple projectiles are INERT training projectiles
  • The Red projectiles contain the live PAVA fill

My laser stays on, how do I turn it off?

Slide the trigger safety slide back to the closed position

I put the projectiles and ball plunger in the wrong hole?

Point the LifeLite® in a safe direction; slide the safety forward and then press the trigger until all the projectiles are released.



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