FAQs
Find the common asked questions about LifeLite™ Products
General
What is the shelf life of the PepperBall Projectiles?
2 years
What do you do if a PepperBall explodes in the barrel?
Please see the manual for instructions
What is the return policy
Please see our return policy
Is there a warranty policy
Yes, 1 year from date of purchase
Do we ship internationally?
No
How do I become a dealer?
Please contact mjust@unitedtacticalsystems.com if you wish to discuss partnership opportunities.
Do we ship to Alaska and/or Hawaii?
Not currently
What is the difference between the purple and red projectiles?
- The Purple projectiles are INERT training projectiles
- The Red projectiles contain the live PAVA fill
LifeLite
How do I adjust the laser sight?
Can a cartridge be taken out of the LifeLite before it is empty and then reinserted to bereused?
No
How many shots do you get with CO2 cartridge?
While it depends on firing pace and
temperature, you can expect to get 10-15 shots.
How do you clean it? – Does it ever need to be cleaned?
Please see the manual for instructions
Is there a temperature range the LifeLite™ should be stored in?
20 degrees to 125 degrees Fahrenheit
How do I install the projectiles?
Open the ball plunger, drop five projectiles in the opening where you removed the ball plunger, and then replace the ball plunger.
How do install the air cartridge?
Unscrew the ram from the LifeLite™ unit; install gas cartridge skinny neck side first into the opening, re-install the ram.
Are there any states that you will not ship to? How do I know if PepperBall is legal for me or where I travel to?
Currently, we do not ship to CA, NY, and MA. We recommend researching your local regulations and the regulations of the areas you plan to travel with your LifeLite™.
When I move the safety, my laser does not turn on.
- Open the battery cover and verify that you removed the white battery contact isolator
- Make sure the white connector on the battery pack is plugged into the receptacle socket
- Install new battery
When I push the flashlight button, the flashlight does not turn on.
- Open the battery cover and verify that you removed the white battery contact isolator
- Make sure the white connector on the battery pack is plugged into the receptacle socket
- Install new battery
When I put the air cartridge in unit, nothing happens.
- Did you put in a new gas cartridge?
- Did you install projectiles?
- Yes- Point the LifeLite™ in a safe direction; slide the safety forward and then push the trigger
When I push the trigger, nothing happens.
Did you install a new gas cartridge?
- If yes- did you hear a noise?
- If no- install a new gas cartridge, install projectiles, Point the LifeLite® in a safe direction; slide the safety forward and then push the trigger
When I screw in that gas cartridge ram, it will not screw in all the way.
You may have installed your gas cartridge upside down.
- Unscrew the ram from the LifeLite® unit- remove the gas source and make sure the cartridge is not pierced and that the air cartridge is installed skinny neck side in the unit first.
I cannot get the unused gas cartridge out of the unit.
Point the LifeLite® in a safe direction; slide the safety forward and then press the trigger. The cartridge will release, then slide the safety to the close position.
My laser stays on, how do I turn it off?
Slide the trigger safety slide back to the closed position
I put the projectiles and ball plunger in the wrong hole?
Point the LifeLite® in a safe direction; slide the safety forward and then press the trigger until all the projectiles are released.
Compact
How many reloaded PepperBalls will 1 gas cartridge fire in the COMPACT?
It will fire 1 PepperBall.
How do you reload the COMPACT?
The Compact is reloadable by purchasing one of the refill kits(available soon).
Does the COMPACT accept other brands of ammo or projectiles of similar size?
No. All PepperBall devices are designed for use with PepperBalls only.
Does the COMPACT require any set up out of the package in order to prepare it to fire?
No set-up required. The COMPACT is ready to be fired right out of the package.
