30-Day Risk Free Trial
Effective Dates: 11/1/2018 -12/31/2018
Return / Warranty Policy
- Products purchased directly from PepperBall® qualify for a 30-day money back return policy
- No restocking fee
- Ground shipping to our warehouse paid by UTS.
- You may request expedited shipping at your expense with charges paid prior to return shipment.
- Products with excessive use and or signs of abuse are not subject to the money back return policy in our sole discretion.
- Call PepperBall® Customer Service at 888-874-3491 to initiate the return process, obtain a Return Merchandise Authorization (RMA) Number, and receive further instructions, which you must follow in order for your return to be correctly processed.
- When returning Product(s):
- Make sure the RMA Number is clearly marked on the outside of the shipping package.
- Include a brief statement regarding the reason for the refund request.
- Include your name, return address and a telephone number where you can be reached during normal business hours inside the shipping package.
- CAUTION: ALWAYS UNLOAD AND REMOVE AIR SOURCE, BATTERIES AND PROJECTILES BEFORE SHIPPING THE LIFELITE™.
- CAUTION: DO NOT SHIP BACK THE AIR SOURCE OR BATTERIES. [AIR SOURCE AND BATTERIES ARE SUBJECT TO REFUND UNDER THESE TERMS, BUT PLEASE DO NOT SHIP THEM BACK TO US.]
Upon successful processing of your return, we will credit the payment method you used to purchase the Product, but note that we will not refund the original shipping fees. Your refund claim will be processed within a reasonable amount of time.
This program may be discontinued at any time without notice.
PepperBall® A Division of United Tactical Systems, LLC
28101 Ballard Drive, Suite F
Lake Forest, IL 60045
Customer Service hours: 8:00AM to 5:00PM Central Standard Time - Monday through Friday