Return / Warranty Policy
• Products purchased directly from PepperBall® qualify for a 30-day money back return policy
- Unopened / Unused products returned within the first 30-days from purchase have a $10.00 restocking fee
- Used products returned with the first 30-days from purchase is subject to factory inspection and a minimum $45.00 restocking fee depending on product condition.
- Products with excessive use and or signs of abuse are not subject to the money back return policy
• All PepperBall® products have a one-year factory warranty.
• Call PepperBall® Customer Service at 888-874-3491 to initiate the return or warranty process
• When returning product:
- Make sure the RMA Number is clearly marked on the outside of the shipping package.
- Include a brief statement regarding the requested repair
- Include your name, return address and a telephone number where you can be reached during normal business hours inside the shipping package.
- CAUTION: ALWAYS UNLOAD AND REMOVE AIR SOURCE, BATTERIES AND PROJECTILES BEFORE SHIPPING THE LIFELITE™.
- CAUTION: DO NOT SHIP BACK THE AIR SOURCE OR BATTERIES.
• All in warranty products will be repaired or exchanged at the discretion of PepperBall® and will be shipped back to the customer via ground shipping at no-charge.
• You may request expedited shipping at your expense with charges paid prior to return shipment.
• All out of warranty returns are subject to part and labor charges and require a pre-payment of shipping charges prior to product being returned to the Customer by PepperBall®
PepperBall® strives to complete the necessary repair work within a reasonable amount of time.
PepperBall® A Division of United Tactical Systems, LLC
28101 Ballard Drive, Suite F
Lake Forest, IL 60045
Customer Service hours: 8:00AM to 5:00PM Central Standard Time - Monday through Friday